Shipping Policy

 

We ship to See PostNL Shipping List. Shipping costs and delivery times vary based on the destination and shipping method.

 

Domestic Shipping

 

• Processing Time: Orders are processed within 1-2 business days.

• Shipping Time: Standard shipping typically takes 3-7 business days. Expedited shipping options are available at checkout.

• Shipping Rates: Calculated at checkout based on the weight of the items and destination.

 

International Shipping

 

• Processing Time: Orders are processed within 1-2 business days.

• Shipping Time: Standard international shipping typically takes 7-21 business days, depending on the destination. Expedited shipping options are available at checkout.

• Shipping Rates: Calculated at checkout based on the weight of the items and destination.

• Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. Sacred Gleam is not responsible for delays due to customs.

 

Order Tracking

 

• Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your package’s progress.

 

Shipping Issues

 

• If you encounter any issues with your order’s shipment, please contact our customer service team at info@sacredgleam.com for assistance.

 

Return Policy

 

Eligibility for Returns

 

• Timeframe: Returns must be initiated within 30 days of the delivery date.

• Condition: Items must be in their original condition, unused, and in the original packaging.

 

Non-returnable Items

 

• Custom or personalized orders.

• Gift cards.

• Sale items.

 

Return Process

 

1. Contact Us: Email us at info@sacredgleam.com to initiate a return. Please include your order number and the reason for the return.

2. Approval: Once your return is approved, we will provide you with a return shipping address.

3. Shipping: Ship the item back to us using a trackable shipping method. You are responsible for return shipping costs.

 

Refunds

 

• Processing Time: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund within 5 business days.

• Method: If approved, your refund will be processed and a credit will be applied to your original method of payment within 7-10 business days.

• Partial Refunds: Items that are returned in a used or damaged condition may be eligible for a partial refund at our discretion.

 

Exchanges

 

• We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

 

Damaged or Defective Items

 

• If you receive a damaged or defective item, please contact us immediately at info@sacredgleam.com with photos of the damage. We will arrange for a replacement or refund as quickly as possible.

 

If you have any questions or concerns about our shipping and return policies, please don’t hesitate to contact us at info@sacredgleam.com

 

Thank you for shopping with Sacred Gleam!