Ordering

 

How do I place an order?

 

• To place an order, browse our collection, add the items you wish to purchase to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

 

Can I modify my order after it’s been placed?

 

• Once an order is placed, it cannot be modified. If you need to cancel your order, please contact our customer service within 24 hours of placing your order.

 

What payment methods do you accept?

 

• We accept IDEAL, Credit and Debit Cards, Apple Pay, Klarna, and PayPal. All transactions are securely processed.

 

Shipping

 

What are your shipping options and rates?

 

• We offer standard shipping with PostNL. Our price for delivering the package is €4.95, if you place an order above €75, our shipping is free.

 

Which carrier do you use?

 

• We use PostNL but if you would like a different carrier please contact us so we can see what we can do.

 

How long will it take to receive my order?

 

• Standard shipping typically takes 5-7 business days, Please note that processing times may vary.

 

Do you ship internationally?

 

• Yes, we ship internationally in the EU. Shipping times will vary based on the destination country.

 

Returns and Exchanges

 

What is your return policy?

 

• We offer a 30-day return policy. Items must be returned in their original condition. Please contact our customer service to initiate a return.

 

How do I return an item?

 

• To return an item, contact our customer service for a return authorization. Pack the item securely and ship it back to us. Once received, we will process your refund.

 

Product Information

 

Are your crystals natural?

 

• Yes, all our crystals are 100% natural and ethically sourced by us or our trusted suppliers.

 

How do I care for my crystals?

 

• To care for your crystals, clean them regularly with a soft cloth and avoid exposure to harsh chemicals. You can also cleanse and recharge them using methods such as moonlight, sunlight, or smudging. Please read our product descriptions for more information. 

 

Do you provide information on the properties of each crystal?

 

• Yes, each product page includes detailed information on the properties and uses of the crystals.

 

Contact

 

How can I contact customer service?

 

• You can reach our customer service team via email at info@sacredgleam.com or by using the contact form on our website. We aim to respond within 24 hours.

 

Can I leave a suggestion for new products/concepts on the webshop?

 

• Yes, you are more than welcome! Send us an email or DM on Instagram.